When you contact my community office, my staff and I will do everything we can to assist you, respecting your confidentiality at all times. To get a better understanding of what our office can do for you, please review the information below.

We can:

• Provide contact information for government services;
• Assist in understanding government policies and services;
• Assist in navigating government bureaucracy;
• Ensure due process is being followed;
• Attend community events;
• Accept practicum students;
• Provide congratulatory and greeting messages;
• Provide government documents, legislation discussion papers, and other web-based forms if you don’t have internet access; and
• Resolve issues you may be having with provincial ministries or agencies — however, by law, there are some matters we cannot help you with (see below).

We can help you if:

• You are a resident of the Burnaby – North riding; and
• Your matter deals with the provincial government.

Unfortunately, we cannot help you if:

• You have retained a lawyer, or if you require legal advice;
• Your matter is pending before the courts; or
• The police are involved — we cannot make inquiries about police investigations. Please direct any complaints about police conduct to the Office of the Police Complaints Commissioner.

We are unable to:

• Offer legal advice or assist with legal action;
• Overturn the decision of any provincial government ministry or body;
• Influence processes set up by law to be independent of the Legislature – such as the office of the Ombudsperson, the Police Complaints Commissioner, the Representative for Children and Youth, etc.;
• Change the time-limits for filing appeals;
• Take on casework that is federal or municipal in nature;
• Interfere with federal or municipal issues;
• Settle disputes between businesses or neighbours;
• Find constituents housing; or
• Find constituents employment.